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Terms & Conditions

*General information*

To ensure fruit cakes are enjoyed to their maximum 3 months notice is usually required.

*Allergen and Special Dietary requirements*

The majority of cakes contain eggs, butter and flour and are prepared on premises where products containing nuts are kept, and so are not suitable for people with an allergy to nuts.
Special dietary requirements are fully understood and respected. Cakes can be made gluten free, wheat free, egg free and dairy free. Ask for further details.


*Delivery information*

Cakes can be collected free of charge by prior arrangement from the premises.

Any deliveries in the Richmonshire area will be free of charge.

Deliveries outside of the Richmond area will be charged at 40p per mile (including the return journey). If your order is over £100 delivery is included free of charge within 20 miles.

During adverse weather every effort will be made to deliver your cake. 

*Cancellations and Returns*

If you need to cancel your order you must do so within 7 working days of the goods being required. Wedding cake reservation fees are non-refundable.

*Payment terms*

Until the balance of payment has been made cakes remain the property of Netty’s Cakes.

*Stands*

I have a number of cake stands and cupcakes stands for you to hire, prices vary, please do ask. A refundable deposit is required to guarantee the safe return of these stands. Stands should be returned within 1 week of the event date.

Please do remember to check with your venue as most will supply a basic stand and knife with most packages. Do check it is suitable and in good condition.